Here to help
A little help,
a personal touch.
Questions before choosing your print, or help with an order? Tell us a little about it and the Lucky Swan team will reply by email.
Already placed an order?
Add your order number if you have it. A change or cancellation request does not pause production automatically.
Damage or printing issue?
Keep the poster and packaging. Send clear photos separately to support@luckyswanofficial.com and include your order number.
A different pair of cities?
Choose “Custom city-pair request” and include both city names and countries in your message. We will confirm availability, price and timing before you order.
What happens next?
If we accept your request, we will prepare a design preview for your approval. After you approve it, we will send a secure product link so you can order through our store. Submitting this form does not place an order or collect payment.
Read our common questions ↗
Shipping information ↗
Returns & cancellations ↗