Refund policy

Returns, cancellations and refunds

Lucky Swan LLC sells personalized posters made after you order. We currently sell and ship only to the United States.

Personalized products

We do not accept change-of-mind returns or exchanges for correctly made personalized products, including a change in preferred size or a spelling or date entered incorrectly by the buyer. This does not affect remedies for damaged, defective or incorrectly supplied products or rights required by applicable law.

Check your design

Review all names, dates, size and delivery details in the personalization preview before placing your order. Our first edition is one 8 × 10 inch matte paper poster. Frames, clips and accessories are not included.

Corrections and cancellations

Contact orders@luckyswanofficial.com immediately with your order number if you need a change or cancellation. We will check whether production has started. If production has not started, we can cancel the order and refund your payment. Once production starts, changes or a change-of-mind cancellation may no longer be possible. Cancellation and refund rights for shipping delays remain available as required by law.

Damage, defects or the wrong item

Please contact support@luckyswanofficial.com promptly, preferably within 30 calendar days of delivery, with your order number and clear photographs of the product and packaging. Keep the packaging until we have reviewed the issue. We will investigate and arrange an appropriate replacement or refund for a confirmed manufacturing error, shipping damage or incorrectly supplied item. A return is normally not required for a photo-verified issue; we will give instructions if one is needed.

Returns must be arranged first

Do not send a parcel to our business mailing address or the print provider without instructions. Contact support@luckyswanofficial.com first. We will provide a return address and any applicable shipping instructions if a return is necessary.

Refunds

Approved refunds are issued promptly to the original payment method. Your bank or payment provider may need additional time to post the refund. We will confirm the refund by email. No part of this policy limits non-waivable consumer rights.